Condizioni Generali
Ultimo aggiornamento: marzo 2026 | Versione 2.0
Si prega di leggere attentamente queste Condizioni Generali prima di utilizzare ReelGen. Registrandoti, scaricando o utilizzando il software, accetti queste Condizioni.
1. Ambito di applicazione
1.1 Le presenti Condizioni Generali (di seguito « Condizioni ») si applicano a tutti i rapporti contrattuali tra ReelGen UG (haftungsbeschränkt), Bella Dini, Monaco di Baviera, Germania (di seguito « ReelGen », « noi ») e l'utente (di seguito « tu », « utente » o « cliente ») in relazione all'uso del software ReelGen (applicazione macOS), del sito web associato reelgen.app e di tutti i servizi correlati. 1.2 Registrandoti, scaricando, installando o utilizzando il software o il sito web, accetti le presenti Condizioni. Se non sei d'accordo, non puoi utilizzare il software né il sito web. 1.3 Le condizioni divergenti o integrative dell'utente non sono riconosciute, salvo accordo espresso scritto di ReelGen. 1.4 Le presenti Condizioni si applicano nella versione in vigore al momento della registrazione o della conclusione del contratto.
2. Età minima e registrazione
2.1 L'uso di ReelGen è consentito esclusivamente a persone che hanno compiuto 18 anni. Con la registrazione, confermi di avere almeno 18 anni. 2.2 Sei tenuto a fornire informazioni veritiere e complete durante la registrazione. La registrazione con un nome falso, dati fittizi o sotto il nome di un'altra persona è vietata. 2.3 Sei responsabile della riservatezza delle tue credenziali di accesso. Qualsiasi attività svolta sotto il tuo account ti sarà attribuita. 2.4 ReelGen si riserva il diritto di rifiutare registrazioni senza indicarne i motivi o di sospendere account esistenti in caso di violazione delle presenti Condizioni o di fondato sospetto.
3. Licenza e diritti d'uso
3.1 ReelGen ti concede una licenza personale, non esclusiva, non trasferibile e revocabile per utilizzare il software secondo il piano scelto (Amateur, Pro, Cinema). 3.2 La licenza consente l'installazione e l'uso su un (1) dispositivo macOS. L'uso simultaneo su più dispositivi richiede licenze separate. 3.3 È espressamente vietato: (a) Copiare, modificare, decompilare, eseguire reverse engineering o disassemblare il software; (b) Noleggiare, prestare, sublicenziare o mettere il software a disposizione di terzi; (c) Aggirare o rimuovere meccanismi di sicurezza, verifiche di licenza o misure di protezione tecnica; (d) Utilizzare il software o parti di esso come base per un prodotto proprio. 3.4 Piano Amateur: Uso personale non commerciale, qualità ★1–★2, funzioni base, filigrana sulle esportazioni. Piano Pro: Tutte le qualità (★1–★5), uso semi-commerciale (social media, portfolio, YouTube), senza filigrana, sincronizzazione labiale, funzioni estese. Piano Cinema: Tutte le funzionalità, uso commerciale inclusi lavori su commissione, modalità Cinema Ultra, supporto prioritario, formati di esportazione estesi, licenza d'uso commerciale.
4. Requisiti di sistema e compatibilità hardware
4.1 ReelGen è un'applicazione macOS che richiede un dispositivo Apple compatibile (Mac con Apple Silicon consigliato). I requisiti minimi e consigliati sono documentati sul nostro sito web. 4.2 ReelGen non assume alcuna responsabilità o garanzia quando: (a) Il software viene installato su un dispositivo che non soddisfa i requisiti minimi; (b) Le prestazioni, la qualità o la velocità di creazione video sono compromesse da hardware insufficiente (poca RAM, processore troppo vecchio, spazio di archiviazione insufficiente, mancanza di accelerazione GPU); (c) Si verificano problemi di compatibilità con determinate versioni di macOS, software di terze parti o configurazioni di sistema. 4.3 La qualità dei contenuti generati (video, immagini, audio) dipende significativamente dall'hardware disponibile, dalle impostazioni di qualità scelte e dai prompt inseriti. ReelGen non garantisce alcuna qualità di output specifica. 4.4 Al momento dell'acquisto di una licenza, l'utente è il solo responsabile della verifica della compatibilità del proprio dispositivo prima dell'acquisto. Non esiste diritto di reso solo per incompatibilità hardware, se i requisiti di sistema erano consultabili prima dell'acquisto.
5. Contenuti generati dall'IA e esclusione di responsabilità
5.1 ReelGen uses local AI models as well as optional cloud and third-party routes (including text-to-image, image-to-video, text-to-speech, dubbing, music, or other media services) to create media content. Depending on the selected route, results are produced on-device, through connected providers, or via ReelGen-managed infrastructure. 5.2 ReelGen assumes no liability for the content, accuracy, appropriateness, or legality of AI-generated outputs. AI-generated content may contain errors, distortions, inaccuracies, or unintentional similarities to real persons, trademarks, or copyrighted material. 5.3 The user is solely responsible for: (a) Reviewing and evaluating all AI-generated content before use or publication; (b) Compliance with all applicable laws and regulations when using generated content; (c) Obtaining all necessary rights and permissions, particularly when generated content may concern real persons, trademarks, or protected works; (d) The lawful and authorized use of connected third-party accounts, API keys, and cloud routes. 5.4 ReelGen is not responsible for decisions made based on AI-generated content.
6. Uso vietato
6.1 L'uso di ReelGen per i seguenti scopi è espressamente vietato: (a) Creazione di contenuti che violano la legge applicabile, in particolare il diritto penale; (b) Creazione di materiale pedopornografico, dannoso per i minori o sessualmente sfruttante; (c) Creazione di contenuti che glorificano la violenza, incitano all'odio o promuovono il terrorismo; (d) Creazione di contenuti discriminatori basati su razza, etnia, genere, religione, disabilità, orientamento sessuale o altre caratteristiche protette; (e) Creazione di deepfake o media sintetici volti a ingannare, diffamare, ricattare o screditare persone; (f) Furto d'identità o imitazione di persone reali senza il loro consenso espresso; (g) Violazione di diritti d'autore, marchi, brevetti o altri diritti di proprietà intellettuale di terzi; (h) Spam, phishing, frode o altre attività fraudolente; (i) Destabilizzazione di processi democratici, creazione di disinformazione o manipolazione elettorale; (j) Qualsiasi uso idoneo a danneggiare la reputazione di ReelGen. 6.2 Le violazioni autorizzano ReelGen alla sospensione immediata dell'account, alla revoca della licenza e alla cancellazione di tutti i dati associati — senza diritto a rimborso. 6.3 ReelGen si riserva il diritto di avviare procedimenti penali per violazioni gravi e di cooperare con le autorità.
7. Contenuti e responsabilità dell'utente
7.1 You retain all rights to your content generated by ReelGen, subject to the limitations of your license plan (Amateur: private only; Pro: semi-commercial; Cinema: commercial). 7.2 You bear sole responsibility for all content you create, upload, publish, or otherwise distribute using ReelGen. This includes: (a) Responsibility for the legality and appropriateness of entered prompts; (b) Responsibility for the use and distribution of generated results; (c) Compliance with personality rights, data protection laws, and the right to one's own image. 7.3 ReelGen assumes no liability for third-party claims arising from the use, publication, or distribution of content created or uploaded by the user. 7.4 You indemnify and hold ReelGen harmless from all third-party claims arising from content you create, including reasonable attorney's fees.
8. Pubblicazione su social media e piattaforme di terzi
8.1 If you publish content created with ReelGen on social media platforms (e.g., YouTube, Instagram, TikTok, Facebook, X/Twitter) or other third-party platforms, you are solely responsible. 8.2 ReelGen assumes no liability for: (a) Violations of the terms of use of the respective platform; (b) Suspension, deletion, or sanctioning of your account on third-party platforms; (c) Reputational damage resulting from the publication of AI-generated content; (d) Claims by persons who feel their rights are violated by published content; (e) Copyright or trademark claims arising from publication. 8.3 You are obligated to label AI-generated content as such where legally required (particularly under the EU AI Act). 8.4 ReelGen's optional social publish feature merely provides a technical interface. Responsibility for published content lies exclusively with the user.
9. Galleria della community e invii degli utenti
9.1 The ReelGen Community Gallery allows users with a valid license to submit content. All submissions are reviewed by the ReelGen team before publication. 9.2 By submitting content to the Community Gallery, you grant ReelGen a non-exclusive, worldwide, royalty-free license to display this content on the website and in marketing materials. 9.3 ReelGen reserves the right to reject submitted content without stating reasons or to remove it retroactively. 9.4 Direct download of gallery content by users is not permitted. Export to the ReelGen app is exclusively reserved for users with a valid license. 9.5 Uploading content that violates §6 (Prohibited Use) of these Terms results in immediate account suspension.
10. Discriminazione e uso etico
10.1 ReelGen condemns all forms of discrimination, racism, sexism, antisemitism, homo- or transphobia, ableism, and any degradation of persons or groups. 10.2 AI models may inherently contain biases. ReelGen strives to minimize such biases but cannot guarantee complete freedom from bias. 10.3 If you notice that generated content exhibits discriminatory or biased patterns, please report this to contact@reelgen.app. 10.4 ReelGen assumes no liability for discriminatory content created through deliberate prompt manipulation or exploitation of AI biases. Responsibility lies with the user.
11. Elaborazione locale e cloud opzionale
11.1 ReelGen desktop workflows are local-first and can run entirely on the user's device. If the user explicitly enables connected cloud or hybrid routes inside the app, ReelGen-managed cloud routes, or connected BYO providers, prompts, reference files, generated media, and related metadata may be transmitted to ReelGen servers or the selected provider insofar as required for the requested service. 11.2 When using the website and account management, personal data is processed in accordance with our Privacy Policy. 11.3 For license activation and verification, an encrypted connection to the ReelGen server is established, transmitting only the license and device information required for that purpose. 11.4 Optional cloud or third-party provider usage is not required for local workflows by default and requires explicit activation, connection, or selection by the user. 11.5 Costs, limits, review states, and provider-specific restrictions for optional cloud services may depend on the selected plan or the external provider.
12. Condizioni di pagamento
12.1 Pro and Cinema plans are billed monthly or annually at the user's choice. All stated prices include applicable VAT. 12.2 The payment obligation arises upon subscription completion. The first billing occurs immediately after contract conclusion. 12.3 In case of payment default, ReelGen is entitled to suspend access to the software until outstanding amounts are settled. A payment default exceeding 14 days entitles ReelGen to terminate without notice. 12.4 Price changes are announced at least 30 days before taking effect via email. Existing subscriptions are adjusted only at the next billing period. 12.5 ReelGen accepts the payment methods indicated on the website. Processing is handled by the respective payment service provider. ReelGen does not store credit card or banking data.
13. Recesso e diritto di revoca
13.1 You may cancel your subscription at any time effective at the end of the current billing period. After cancellation, access remains until the end of the paid period. 13.2 For monthly billing, the subscription ends at month's end; for annual billing, at year's end. 13.3 Cancellation does not release you from the obligation to make outstanding payments. 13.4 Consumers have a 14-day right of withdrawal from contract conclusion under §355 BGB (German Civil Code). The right of withdrawal expires prematurely if the software was fully downloaded before the withdrawal period expired and the consumer consented. 13.5 ReelGen may terminate the contractual relationship without notice for serious violations of these Terms. In this case, no right to refund exists. 13.6 You may delete your account at any time. All personal data will be deleted according to our Privacy Policy. Generated content on your local device is not affected.
14. Rimborsi
14.1 Refunds are only granted within the statutory withdrawal period of 14 days, provided the right of withdrawal has not expired. 14.2 No right to refund exists for: (a) Dissatisfaction with generated results; (b) Hardware incompatibility when system requirements were available for review; (c) Usage problems attributable to incorrect prompts or unsuitable settings; (d) Account suspension due to violations of these Terms; (e) Expiration of a trial period. 14.3 Partial refunds for already commenced billing periods are excluded.
15. Garanzia e limitazione di responsabilità
15.1 ReelGen is provided 'as is' and 'as available' without express or implied warranties, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. 15.2 ReelGen does not guarantee: (a) Uninterrupted, error-free, or secure operation of the software; (b) That the software is free from viruses, malware, or other harmful components; (c) The accuracy, reliability, or quality of generated content; (d) The availability of specific features or models. 15.3 ReelGen's liability is — to the extent legally permissible — limited to cases of intent and gross negligence. Liability for slight negligence is excluded unless essential contractual obligations (cardinal obligations) are breached. 15.4 Liability is in any case limited in amount to the sum the user paid to ReelGen in the 12 months preceding the damage. 15.5 ReelGen is not liable for indirect damages, consequential damages, lost profits, data loss, or immaterial damages. 15.6 The foregoing limitations of liability do not apply to injury to life, body, or health, or to mandatory statutory liability provisions.
16. Proprietà intellettuale
16.1 All rights to the ReelGen software, including source code, algorithms, AI models, design, logos, trademarks, and documentation, remain with ReelGen or its licensors. 16.2 The license does not grant ownership of the software, but merely a limited right of use. 16.3 Feedback, suggestions, and improvement ideas you communicate to ReelGen may be used by ReelGen without compensation or attribution.
17. Servizi e contenuti di terze parti
17.1 ReelGen may offer optional integrations with third-party services (e.g., cloud voice providers for voices, social media APIs for publishing). Use of these services is subject to the respective third party's terms. 17.2 ReelGen assumes no liability for the availability, functionality, or security of third-party services. 17.3 Costs arising from the use of third-party services are borne by the user.
18. Forza maggiore
18.1 ReelGen is not liable for failure or delay in fulfilling obligations due to circumstances beyond reasonable control, including but not limited to natural disasters, pandemics, war, terrorism, labor disputes, power outages, internet failures, government orders, or failures of suppliers and service providers.
19. Clausola di salvaguardia
19.1 Should any provision of these Terms be or become invalid or unenforceable, the validity of the remaining provisions shall not be affected. The invalid provision shall be replaced by a provision that most closely approximates the economic purpose of the invalid provision.
20. Modifiche alle Condizioni
20.1 ReelGen reserves the right to amend or supplement these Terms at any time. 20.2 Significant changes will be announced at least 30 days before taking effect via email to the address provided during registration. 20.3 If you do not agree to the amended Terms, you may cancel your subscription before the changes take effect. Continued use of the software after the changes take effect constitutes acceptance. 20.4 Last updated: March 2026.
21. Legge applicabile e foro competente
21.1 These Terms and all related disputes are governed by the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). 21.2 Place of jurisdiction for all disputes arising from or in connection with these Terms is Munich, Germany, provided the user is a merchant, legal entity under public law, or special fund under public law. 21.3 For consumers, the mandatory consumer protection provisions of their country of residence apply. 21.4 The European Commission provides a platform for online dispute resolution (ODR): https://ec.europa.eu/consumers/odr. ReelGen is neither willing nor obligated to participate in dispute resolution proceedings before a consumer arbitration board.
22. Contatto
For questions about these Terms, please contact: ReelGen UG (haftungsbeschränkt) Bella Dini Munich, Germany Email: contact@reelgen.app Website: https://reelgen.app