Condiciones Generales
Última actualización: marzo 2026 | Versión 2.0
Por favor, lee estas Condiciones Generales detenidamente antes de usar ReelGen. Al registrarte, descargar o usar el software, aceptas estas Condiciones.
1. Ámbito de aplicación
1.1 Estas Condiciones Generales (en adelante « Condiciones ») se aplican a todas las relaciones contractuales entre ReelGen UG (haftungsbeschränkt), Bella Dini, Múnich, Alemania (en adelante « ReelGen », « nosotros ») y el usuario (en adelante « tú », « usuario » o « cliente ») en relación con el uso del software ReelGen (aplicación macOS), el sitio web asociado reelgen.app y todos los servicios relacionados. 1.2 Al registrarte, descargar, instalar o utilizar el software o el sitio web, aceptas estas Condiciones. Si no estás de acuerdo, no puedes usar el software ni el sitio web. 1.3 Las condiciones divergentes o complementarias del usuario no son reconocidas, salvo acuerdo expreso por escrito de ReelGen. 1.4 Estas Condiciones se aplican en la versión vigente en el momento de la inscripción o celebración del contrato.
2. Edad mínima y registro
2.1 El uso de ReelGen está exclusivamente permitido para personas mayores de 18 años. Al registrarte, confirmas que tienes al menos 18 años. 2.2 Estás obligado a proporcionar información veraz y completa durante el registro. El registro con un nombre falso, datos ficticios o bajo el nombre de otra persona está prohibido. 2.3 Eres responsable de la confidencialidad de tus credenciales de acceso. Toda actividad realizada bajo tu cuenta te será atribuida. 2.4 ReelGen se reserva el derecho de rechazar registros sin dar motivos o de suspender cuentas existentes si existe una violación de estas Condiciones o una sospecha fundada.
3. Licencia y derechos de uso
3.1 ReelGen te concede una licencia personal, no exclusiva, intransferible y revocable para usar el software según el plan elegido (Amateur, Pro, Cinema). 3.2 La licencia permite la instalación y uso en un (1) dispositivo macOS. El uso simultáneo en varios dispositivos requiere licencias separadas. 3.3 Está expresamente prohibido: (a) Copiar, modificar, descompilar, realizar ingeniería inversa o desensamblar el software; (b) Alquilar, prestar, sublicenciar o poner el software a disposición de terceros; (c) Eludir o eliminar mecanismos de seguridad, verificaciones de licencia o medidas de protección técnica; (d) Usar el software o partes del mismo como base para un producto propio. 3.4 Plan Amateur: Uso personal no comercial, calidad ★1–★2, funciones básicas, marca de agua en exportaciones. Plan Pro: Todas las calidades (★1–★5), uso semi-comercial (redes sociales, portfolio, YouTube), sin marca de agua, sincronización labial, funciones extendidas. Plan Cinema: Todas las funcionalidades, uso comercial incluyendo trabajos por encargo, modo Cinema Ultra, soporte prioritario, formatos de exportación extendidos, licencia de uso comercial.
4. Requisitos del sistema y compatibilidad de hardware
4.1 ReelGen es una aplicación macOS que requiere un dispositivo Apple compatible (Mac con Apple Silicon recomendado). Los requisitos mínimos y recomendados están documentados en nuestro sitio web. 4.2 ReelGen no asume responsabilidad ni garantía cuando: (a) El software se instala en un dispositivo que no cumple los requisitos mínimos; (b) El rendimiento, la calidad o la velocidad de creación de vídeo se ven afectados por hardware insuficiente (poca RAM, procesador antiguo, poco almacenamiento, falta de aceleración GPU); (c) Surgen problemas de compatibilidad con ciertas versiones de macOS, software de terceros o configuraciones del sistema. 4.3 La calidad del contenido generado (vídeos, imágenes, audio) depende significativamente del hardware disponible, los ajustes de calidad elegidos y los prompts introducidos. ReelGen no garantiza ninguna calidad de salida específica. 4.4 Al comprar una licencia, el usuario es el único responsable de verificar la compatibilidad de su dispositivo antes de la compra. No existe derecho de devolución solo por incompatibilidad de hardware, siempre que los requisitos del sistema estuvieran disponibles antes de la compra.
5. Contenido generado por IA y exención de responsabilidad
5.1 ReelGen uses local AI models as well as optional cloud and third-party routes (including text-to-image, image-to-video, text-to-speech, dubbing, music, or other media services) to create media content. Depending on the selected route, results are produced on-device, through connected providers, or via ReelGen-managed infrastructure. 5.2 ReelGen assumes no liability for the content, accuracy, appropriateness, or legality of AI-generated outputs. AI-generated content may contain errors, distortions, inaccuracies, or unintentional similarities to real persons, trademarks, or copyrighted material. 5.3 The user is solely responsible for: (a) Reviewing and evaluating all AI-generated content before use or publication; (b) Compliance with all applicable laws and regulations when using generated content; (c) Obtaining all necessary rights and permissions, particularly when generated content may concern real persons, trademarks, or protected works; (d) The lawful and authorized use of connected third-party accounts, API keys, and cloud routes. 5.4 ReelGen is not responsible for decisions made based on AI-generated content.
6. Uso prohibido
6.1 El uso de ReelGen para los siguientes fines está expresamente prohibido: (a) Creación de contenido que viole la ley aplicable, especialmente el derecho penal; (b) Creación de material pornográfico infantil, perjudicial para menores o sexualmente explotador; (c) Creación de contenido que glorifique la violencia, incite al odio o promueva el terrorismo; (d) Creación de contenido discriminatorio por razón de raza, etnia, género, religión, discapacidad, orientación sexual u otras características protegidas; (e) Creación de deepfakes o medios sintéticos destinados a engañar, difamar, extorsionar o desacreditar a personas; (f) Suplantación de identidad o imitación de personas reales sin su consentimiento expreso; (g) Violación de derechos de autor, marcas, patentes u otros derechos de propiedad intelectual de terceros; (h) Spam, phishing, fraude u otras actividades fraudulentas; (i) Desestabilización de procesos democráticos, creación de desinformación o manipulación electoral; (j) Cualquier uso que pueda dañar la reputación de ReelGen. 6.2 Las violaciones autorizan a ReelGen a la suspensión inmediata de la cuenta, revocación de la licencia y eliminación de todos los datos asociados — sin derecho a reembolso. 6.3 ReelGen se reserva el derecho de iniciar procedimientos penales por violaciones graves y de cooperar con las autoridades.
7. Contenido y responsabilidad del usuario
7.1 You retain all rights to your content generated by ReelGen, subject to the limitations of your license plan (Amateur: private only; Pro: semi-commercial; Cinema: commercial). 7.2 You bear sole responsibility for all content you create, upload, publish, or otherwise distribute using ReelGen. This includes: (a) Responsibility for the legality and appropriateness of entered prompts; (b) Responsibility for the use and distribution of generated results; (c) Compliance with personality rights, data protection laws, and the right to one's own image. 7.3 ReelGen assumes no liability for third-party claims arising from the use, publication, or distribution of content created or uploaded by the user. 7.4 You indemnify and hold ReelGen harmless from all third-party claims arising from content you create, including reasonable attorney's fees.
8. Publicación en redes sociales y plataformas de terceros
8.1 If you publish content created with ReelGen on social media platforms (e.g., YouTube, Instagram, TikTok, Facebook, X/Twitter) or other third-party platforms, you are solely responsible. 8.2 ReelGen assumes no liability for: (a) Violations of the terms of use of the respective platform; (b) Suspension, deletion, or sanctioning of your account on third-party platforms; (c) Reputational damage resulting from the publication of AI-generated content; (d) Claims by persons who feel their rights are violated by published content; (e) Copyright or trademark claims arising from publication. 8.3 You are obligated to label AI-generated content as such where legally required (particularly under the EU AI Act). 8.4 ReelGen's optional social publish feature merely provides a technical interface. Responsibility for published content lies exclusively with the user.
9. Galería comunitaria y envíos de usuarios
9.1 The ReelGen Community Gallery allows users with a valid license to submit content. All submissions are reviewed by the ReelGen team before publication. 9.2 By submitting content to the Community Gallery, you grant ReelGen a non-exclusive, worldwide, royalty-free license to display this content on the website and in marketing materials. 9.3 ReelGen reserves the right to reject submitted content without stating reasons or to remove it retroactively. 9.4 Direct download of gallery content by users is not permitted. Export to the ReelGen app is exclusively reserved for users with a valid license. 9.5 Uploading content that violates §6 (Prohibited Use) of these Terms results in immediate account suspension.
10. Discriminación y uso ético
10.1 ReelGen condemns all forms of discrimination, racism, sexism, antisemitism, homo- or transphobia, ableism, and any degradation of persons or groups. 10.2 AI models may inherently contain biases. ReelGen strives to minimize such biases but cannot guarantee complete freedom from bias. 10.3 If you notice that generated content exhibits discriminatory or biased patterns, please report this to contact@reelgen.app. 10.4 ReelGen assumes no liability for discriminatory content created through deliberate prompt manipulation or exploitation of AI biases. Responsibility lies with the user.
11. Procesamiento local y cloud opcional
11.1 ReelGen desktop workflows are local-first and can run entirely on the user's device. If the user explicitly enables connected cloud or hybrid routes inside the app, ReelGen-managed cloud routes, or connected BYO providers, prompts, reference files, generated media, and related metadata may be transmitted to ReelGen servers or the selected provider insofar as required for the requested service. 11.2 When using the website and account management, personal data is processed in accordance with our Privacy Policy. 11.3 For license activation and verification, an encrypted connection to the ReelGen server is established, transmitting only the license and device information required for that purpose. 11.4 Optional cloud or third-party provider usage is not required for local workflows by default and requires explicit activation, connection, or selection by the user. 11.5 Costs, limits, review states, and provider-specific restrictions for optional cloud services may depend on the selected plan or the external provider.
12. Condiciones de pago
12.1 Pro and Cinema plans are billed monthly or annually at the user's choice. All stated prices include applicable VAT. 12.2 The payment obligation arises upon subscription completion. The first billing occurs immediately after contract conclusion. 12.3 In case of payment default, ReelGen is entitled to suspend access to the software until outstanding amounts are settled. A payment default exceeding 14 days entitles ReelGen to terminate without notice. 12.4 Price changes are announced at least 30 days before taking effect via email. Existing subscriptions are adjusted only at the next billing period. 12.5 ReelGen accepts the payment methods indicated on the website. Processing is handled by the respective payment service provider. ReelGen does not store credit card or banking data.
13. Cancelación y desistimiento
13.1 You may cancel your subscription at any time effective at the end of the current billing period. After cancellation, access remains until the end of the paid period. 13.2 For monthly billing, the subscription ends at month's end; for annual billing, at year's end. 13.3 Cancellation does not release you from the obligation to make outstanding payments. 13.4 Consumers have a 14-day right of withdrawal from contract conclusion under §355 BGB (German Civil Code). The right of withdrawal expires prematurely if the software was fully downloaded before the withdrawal period expired and the consumer consented. 13.5 ReelGen may terminate the contractual relationship without notice for serious violations of these Terms. In this case, no right to refund exists. 13.6 You may delete your account at any time. All personal data will be deleted according to our Privacy Policy. Generated content on your local device is not affected.
14. Reembolsos
14.1 Refunds are only granted within the statutory withdrawal period of 14 days, provided the right of withdrawal has not expired. 14.2 No right to refund exists for: (a) Dissatisfaction with generated results; (b) Hardware incompatibility when system requirements were available for review; (c) Usage problems attributable to incorrect prompts or unsuitable settings; (d) Account suspension due to violations of these Terms; (e) Expiration of a trial period. 14.3 Partial refunds for already commenced billing periods are excluded.
15. Garantía y limitación de responsabilidad
15.1 ReelGen is provided 'as is' and 'as available' without express or implied warranties, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. 15.2 ReelGen does not guarantee: (a) Uninterrupted, error-free, or secure operation of the software; (b) That the software is free from viruses, malware, or other harmful components; (c) The accuracy, reliability, or quality of generated content; (d) The availability of specific features or models. 15.3 ReelGen's liability is — to the extent legally permissible — limited to cases of intent and gross negligence. Liability for slight negligence is excluded unless essential contractual obligations (cardinal obligations) are breached. 15.4 Liability is in any case limited in amount to the sum the user paid to ReelGen in the 12 months preceding the damage. 15.5 ReelGen is not liable for indirect damages, consequential damages, lost profits, data loss, or immaterial damages. 15.6 The foregoing limitations of liability do not apply to injury to life, body, or health, or to mandatory statutory liability provisions.
16. Propiedad intelectual
16.1 All rights to the ReelGen software, including source code, algorithms, AI models, design, logos, trademarks, and documentation, remain with ReelGen or its licensors. 16.2 The license does not grant ownership of the software, but merely a limited right of use. 16.3 Feedback, suggestions, and improvement ideas you communicate to ReelGen may be used by ReelGen without compensation or attribution.
17. Servicios y contenidos de terceros
17.1 ReelGen may offer optional integrations with third-party services (e.g., cloud voice providers for voices, social media APIs for publishing). Use of these services is subject to the respective third party's terms. 17.2 ReelGen assumes no liability for the availability, functionality, or security of third-party services. 17.3 Costs arising from the use of third-party services are borne by the user.
18. Fuerza mayor
18.1 ReelGen is not liable for failure or delay in fulfilling obligations due to circumstances beyond reasonable control, including but not limited to natural disasters, pandemics, war, terrorism, labor disputes, power outages, internet failures, government orders, or failures of suppliers and service providers.
19. Cláusula de salvaguarda
19.1 Should any provision of these Terms be or become invalid or unenforceable, the validity of the remaining provisions shall not be affected. The invalid provision shall be replaced by a provision that most closely approximates the economic purpose of the invalid provision.
20. Modificaciones de las Condiciones
20.1 ReelGen reserves the right to amend or supplement these Terms at any time. 20.2 Significant changes will be announced at least 30 days before taking effect via email to the address provided during registration. 20.3 If you do not agree to the amended Terms, you may cancel your subscription before the changes take effect. Continued use of the software after the changes take effect constitutes acceptance. 20.4 Last updated: March 2026.
21. Ley aplicable y jurisdicción
21.1 These Terms and all related disputes are governed by the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). 21.2 Place of jurisdiction for all disputes arising from or in connection with these Terms is Munich, Germany, provided the user is a merchant, legal entity under public law, or special fund under public law. 21.3 For consumers, the mandatory consumer protection provisions of their country of residence apply. 21.4 The European Commission provides a platform for online dispute resolution (ODR): https://ec.europa.eu/consumers/odr. ReelGen is neither willing nor obligated to participate in dispute resolution proceedings before a consumer arbitration board.
22. Contacto
For questions about these Terms, please contact: ReelGen UG (haftungsbeschränkt) Bella Dini Munich, Germany Email: contact@reelgen.app Website: https://reelgen.app